Terms of Service

Acceptance of Terms

• By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms
• If you do not agree with any part of these Terms, you must immediately discontinue use of our Services
• Your continued use of the Services constitutes acceptance of any modifications to these Terms
• These Terms apply to all users, including visitors, registered users, and business clients

Eligibility

• You must be at least 18 years of age to use our Services
• By using our Services, you represent and warrant that you have the legal capacity to enter into binding contracts
• If you are using our Services on behalf of a business, you represent that you have authority to bind that entity to these Terms

Travel Services

• Travel Package Bookings: Customized and pre-designed travel packages to domestic and international destinations
• Flight Reservations: Booking and ticketing services for domestic and international flights
• Hotel Accommodations: Hotel search, comparison, and booking services worldwide
• Transportation Services: Airport transfers, car rentals, and ground transportation arrangements
• Tour Activities: Sightseeing tours, excursions, and activity bookings

Visa Services

• Visa Application Assistance: Guidance and support for visa applications to various countries
• Document Processing: Review, verification, and submission of visa documentation
• Visa Status Tracking: Real-time updates on visa application status
• UAE Visa Services: Specialized services for UAE tourist, visit, and transit visas

Additional Services

• Travel Insurance: Comprehensive travel insurance options
• Travel Consultation: Expert advice on destinations, itineraries, and travel planning
• Corporate Travel: Business travel management for corporate clients
• B2B Services: Wholesale travel services for travel agents and tour operators

Account Creation

• To access certain features, you must create an account by providing accurate, complete, and current information
• You are responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us of any unauthorized use of your account
• You are solely responsible for all activities that occur under your account

Account Information

You agree to provide and maintain:

• Accurate personal information (name, email, phone number, date of birth)
• Valid passport information for international travel bookings
• Current contact details for booking confirmations and updates
• Accurate payment information for transactions

Account Termination

• You may close your account at any time by contacting our customer support
• We reserve the right to suspend or terminate accounts that violate these Terms
• Upon termination, your right to use the Services will immediately cease
• We may retain certain information as required by law or for legitimate business purposes

Booking Process

• All bookings are subject to availability and confirmation from service providers
• Prices displayed are subject to change until booking is confirmed and payment is received
• You will receive a booking confirmation via email and/or WhatsApp upon successful payment
• Booking confirmations contain important details - please review carefully and report any discrepancies immediately

Passenger Information

• You must provide accurate passenger information exactly as it appears on travel documents
• Name changes may incur additional fees or may not be permitted by service providers
• Passport must be valid for at least 6 months from the date of travel
• You are responsible for ensuring all passengers have required travel documents and visas

Travel Documents

• E-tickets and vouchers will be sent to your registered email address
• You must present valid identification and booking confirmations at check-in
• It is your responsibility to print or save digital copies of all travel documents
• Lost or damaged documents may require reissuance fees

Special Requests

• Special requests (meal preferences, seat selection, accessibility needs) are subject to availability
• We will communicate your requests to service providers but cannot guarantee fulfillment
• Some special requests may incur additional charges

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfers (for corporate clients and large bookings)
• Cash payments at our office (subject to verification)

Pricing & Fees

• All prices are quoted in AED (UAE Dirhams) unless otherwise specified
• Prices include applicable taxes unless stated otherwise
• Service fees, processing fees, and third-party charges are clearly itemized
• Currency conversion rates (if applicable) are determined at the time of booking
• Price errors will be corrected, and you will have the option to proceed or cancel

Payment Schedule

• Full Payment: Required for bookings made within 30 days of travel
• Deposit: Minimum 30% deposit for bookings made more than 30 days in advance
• Balance Payment: Due at least 15 days before departure
• Late Payment: Bookings may be cancelled if payment deadlines are not met

Refund Policy

• Refunds are subject to the cancellation policy of the specific service provider
• Non-refundable bookings are clearly marked at the time of purchase
• Refund processing time: 7-14 business days after approval
• Refunds will be issued to the original payment method
• Service fees and processing charges are generally non-refundable
• Partial refunds may apply for partially used services

Visa Application Assistance

• We provide assistance with visa applications but do not guarantee visa approval
• Visa approval is at the sole discretion of the relevant embassy or immigration authority
• Processing times are estimates and may vary based on embassy workload and individual circumstances
• You must provide complete, accurate, and truthful information in your visa application

Document Requirements

• You are responsible for providing all required documents in the correct format
• Documents must be authentic, valid, and meet embassy specifications
• We will review documents for completeness but are not responsible for document authenticity
• Additional documents may be requested by the embassy during processing

Visa Fees & Refunds

• Visa fees include embassy fees, service charges, and processing fees
• Embassy fees are non-refundable regardless of visa approval or rejection
• Service charges may be partially refundable if application is withdrawn before submission
• Rejected visa applications do not qualify for refunds of embassy fees

Visa Rejection

• We are not liable for visa rejections or delays
• Reasons for rejection are determined by the embassy and may not be disclosed
• We can assist with reapplication but cannot guarantee approval
• Travel bookings made in anticipation of visa approval are at your own risk

Cancellation by Customer

Cancellation charges vary based on timing:

• More than 30 days before departure: 25% of total booking value
• 15-30 days before departure: 50% of total booking value
• 7-14 days before departure: 75% of total booking value
• Less than 7 days before departure: 100% of total booking value (no refund)
• No-show: 100% of total booking value (no refund)

Booking Modifications

• Date changes are subject to availability and may incur change fees
• Name changes may not be permitted or may incur significant fees
• Route changes are treated as new bookings and subject to current pricing
• Modification requests must be made in writing (email or through our platform)
• Some bookings (promotional fares, special offers) may be non-modifiable

Cancellation by Holidayys

• We reserve the right to cancel bookings due to force majeure, insufficient bookings, or service provider cancellations
• In case of cancellation by us, you will receive a full refund or alternative arrangements
• We are not liable for consequential losses resulting from cancellations beyond our control

Your Responsibilities

• Ensure all information provided is accurate, complete, and truthful
• Maintain valid travel documents (passport, visas, permits) for all travelers
• Arrive at airports, hotels, and meeting points at specified times
• Comply with all laws, regulations, and customs of destination countries
• Respect the terms and conditions of service providers (airlines, hotels, etc.)
• Maintain appropriate travel insurance coverage
• Inform us of any special requirements, medical conditions, or dietary restrictions

Prohibited Activities

You agree NOT to:

• Use our Services for any unlawful purpose or in violation of these Terms
• Provide false, misleading, or fraudulent information
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Services or servers/networks connected to the Services
• Attempt to gain unauthorized access to any portion of the Services
• Use automated systems (bots, scrapers) to access the Services
• Engage in any activity that could damage, disable, or impair the Services
• Violate any applicable laws, regulations, or third-party rights
• Transmit any viruses, malware, or harmful code
• Harass, abuse, or harm other users or our staff

Our Intellectual Property

• All content, features, and functionality of the Services are owned by Holidays Tours LLC
• This includes but is not limited to: text, graphics, logos, images, software, and design
• Our trademarks, service marks, and trade names are protected by law
• You may not use our intellectual property without prior written permission

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Services for personal, non-commercial purposes
• View and print content for your own travel planning and booking purposes
• Download our mobile application for personal use

Restrictions

You may NOT:

• Reproduce, distribute, or publicly display our content without permission
• Modify, adapt, or create derivative works from our Services
• Use our content for commercial purposes
• Remove or alter any copyright, trademark, or proprietary notices
• Reverse engineer, decompile, or disassemble any software

Disclaimer of Warranties

• The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind
• We do not warrant that the Services will be uninterrupted, error-free, or secure
• We do not guarantee the accuracy, completeness, or reliability of any content
• We are not responsible for the quality of services provided by third-party providers

Limitation of Liability

To the maximum extent permitted by law, Holidays Tours LLC shall NOT be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage arising from your use of the Services
• Acts or omissions of third-party service providers (airlines, hotels, etc.)
• Force majeure events (natural disasters, pandemics, war, terrorism, etc.)
• Government actions, travel restrictions, or policy changes
• Delays, cancellations, or changes by service providers
• Loss or damage to luggage or personal belongings

Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or the Services shall not exceed the amount you paid to us for the specific service giving rise to the claim, or AED 1,000, whichever is less.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

Jurisdiction

You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the courts of Dubai, United Arab Emirates, and you consent to the personal jurisdiction of such courts.

Dispute Resolution Process

• Step 1 - Customer Support: Contact our customer support team to resolve the issue informally
• Step 2 - Formal Complaint: Submit a written complaint to our management team
• Step 3 - Mediation: If unresolved, we may agree to mediation before pursuing legal action
• Step 4 - Legal Action: As a last resort, disputes may be resolved through the courts of Dubai, UAE

Waiver of Class Actions

You agree to resolve disputes with us on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.