Holiday Consultant

Job description

Help our customers plan and book holidays worldwide from our office in Al Jaffliya, Dubai. This role covers every holiday section in our portfolio: Asia, Europe including the Balkans, North and South America, the Caucasus and Central Asia, the Middle East, Africa, the Indian Ocean, Australia, New Zealand and the Pacific. You will advise families, couples, solo travellers and groups departing from the UAE and the wider Gulf. You will sell fixed-date escorted group tours and tailor-made holidays, including city breaks, beach and island stays, honeymoons, family holidays, adventure and wildlife trips, cruises, seasonal and National Day packages, ladies-only departures, and UAE staycations and experiences. You should understand destinations, routes, seasons and travel styles well enough to recommend a suitable holiday and explain the differences clearly. Own each enquiry from the first conversation through the quotation, booking, payment, travel documents and after-sales support. Work with our visa team, tour operators, hotels, airlines and local suppliers to put together accurate, practical itineraries, and keep learning as new destinations and holiday products join our portfolio.

Key responsibilities

• Advise on and sell all Holidayys holiday products worldwide, including Asia, Europe and the Balkans, the Americas, Africa, the Middle East, the Caucasus, Central Asia, Indian Ocean islands and Oceania
• Understand each customer's budget, dates, interests and travel needs, then recommend suitable destinations and holiday styles
• Prepare clear quotations for escorted group departures, tailor-made trips, cruises, beach stays, honeymoons, family holidays, adventure trips, seasonal packages and UAE experiences
• Build practical itineraries with suitable routes, travel times, accommodation, sightseeing, transfers and flights from the UAE and Gulf cities
• Check entry and visa requirements with the visa team for each traveller's nationality and destination, and plan around processing times before confirming travel
• Explain inclusions, exclusions, meals, baggage, local taxes, tips, optional activities and cancellation conditions before the customer books
• Confirm availability, hold seats and rooms, and check passenger names, dates, rooming lists and supplier confirmations
• Follow up on enquiries and quotations, meet agreed sales targets, and maintain accurate customer, payment and booking records
• Coordinate amendments, cancellations, refunds and travel disruptions with suppliers, keeping customers informed
• Keep destination and product knowledge current across every holiday section and report supplier changes to the team

Requirements

• At least 2 years of experience selling international holidays, tour packages or group departures, preferably to customers in the UAE or Gulf
• Broad working knowledge of Asian and European holidays, including Balkan destinations, and North and South American holidays, with the ability to advise across our worldwide portfolio
• Understand destination geography, seasons, attractions, travel times and suitable holiday styles across Africa, the Middle East, the Caucasus, Central Asia, the Indian Ocean and Oceania as well as Asia, Europe and the Americas
• Able to research unfamiliar destinations accurately, verify details with suppliers and learn new holiday products before recommending them
• Experience preparing itineraries and quotations for both fixed departures and tailor-made holidays, including flights, hotels, transfers and excursions
• Understand visa and entry-document planning, including Schengen travel, and work closely with the visa team to check current requirements
• Confident in customer consultation, sales follow-up, supplier coordination, booking systems and spreadsheets
• Fluent spoken and written English, with clear communication by phone, email and WhatsApp
• Available for weekend shifts on a rota and already in the UAE or able to join at short notice

Qualifications

• Diploma or degree in travel and tourism, or equivalent practical experience in holiday sales
• Demonstrated ability to recommend and sell holidays across multiple international regions
• First-hand travel experience and additional languages are an advantage
• Accurate with quotations, dates, traveller names and documents, and calm when plans change

Required skills

• Worldwide holiday sales
• Asian holidays
• European and Balkan holidays
• North and South American holidays
• Destination research
• Group tours and tailor-made travel
• Itinerary planning
• Quotations and sales follow-up
• Visa coordination
• Supplier coordination
• Customer service