Travel Circle Terms and Conditions

1.1 These Terms and Conditions (the "Terms") govern participation in the Travel Circle referral program (the "Program") operated by Holidays Tours LLC, a company established in the United Arab Emirates, with its registered address at Shop#35 Wilson Building, 2nd December Street, Al Jaffliya, Dubai, UAE ("Holidayys," "Holidays Tours LLC," "Holidayys.com," "we," "us," or "our").

1.2 The Program enables eligible participants to submit referrals to Holidayys for travel services and to earn Travel Circle Points in accordance with these Terms.

1.3 By accessing, enrolling in, or participating in the Program, you agree to be bound by these Terms and any related program policies, rewards schedules, or guidelines posted on our website or in your Travel Circle dashboard (collectively, the "Program Policies").

2.1 "Booking" means a confirmed and paid travel booking for Eligible Services with Holidayys or its authorized booking channels, as determined by Holidayys.

2.2 "Eligible Services" means the Holidayys/Holidays Tours LLC travel services that qualify for rewards under Section 7.

2.3 "Program" means the Travel Circle referral program.

2.4 "Program Policies" means any additional rules, rewards schedules, or guidelines published by Holidayys for the Program, including those shown in the Travel Circle dashboard.

2.5 "Referrer" means an eligible participant who submits a referral.

2.6 "Referred Contact" means the individual whose contact details are submitted by a Referrer.

2.7 "Rewards Schedule" means the published schedule describing Points values, redemption options, and any minimums or restrictions.

2.8 "Travel Circle Points" or "Points" means the non-cash, non-transferable rewards units granted under Section 12.

2.9 "Valid Referral" has the meaning set out in Section 6.

3.1 You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to participate.

3.2 The Program is available only in countries or regions where Holidayys operates or offers the Program, and availability may be limited by geographic restrictions or phased rollout.

3.3 Unless otherwise stated in Program Policies, eligibility is limited to existing Holidayys customers who have completed at least one Booking, or individuals expressly invited by Holidayys.

3.4 Employees, contractors, agents, and representatives of Holidayys and its affiliates may be excluded from earning rewards, except during internal beta phases or where explicitly permitted in Program Policies.

3.5 Holidayys may verify eligibility and may refuse or revoke participation at its sole discretion where eligibility requirements are not met.

4.1 The Program is designed to reward trusted referrals that lead to high-quality travel bookings and emphasizes transparency, consent, and service quality.

4.2 The Program may be rolled out in phases (e.g., internal beta, existing customers, paid campaigns, influencer/partner campaigns, mass marketing). Access, incentives, and eligibility may vary by phase and will be communicated in Program Policies.

4.3 Holidayys may restrict access or pause enrollment based on operational capacity, service level commitments, and quality controls.

4.4 Participation does not guarantee continued availability of the Program in all regions or at all times.

5.1 Referrers must sign in to their Travel Circle account and submit referrals via the designated referral form.

5.2 Required referral details include the Referred Contact's name, phone number, email address, and travel interest type. Additional notes may be optional.

5.3 Referrers must affirm both consent confirmations at submission:

• 5.3.1 The Referred Contact knows that their information is being submitted.
• 5.3.2 Holidayys may disclose the Referrer's identity to the Referred Contact.

5.4 Upon submission, the referral is assigned a status of "Submitted - Under Review" and a unique referral ID.

6.1 A referral is a Valid Referral only if all of the following criteria are met:

• 6.1.1 The Referred Contact is a real person with accurate and complete contact information.
• 6.1.2 The Referrer has obtained the Referred Contact's consent to submit their information to Holidayys.
• 6.1.3 The Referred Contact is not already an existing customer in Holidayys' CRM records, and has not been referred previously within the applicable validity period.
• 6.1.4 The referral is submitted in compliance with these Terms and Program Policies.
• 6.1.5 A Booking is not required to validate a referral, but a Booking must be completed within the Incentive Window (as defined in Section 11) for booking-closure Points to be awarded.

6.2 Holidayys may request additional verification or documentation to confirm referral authenticity and consent.

7.1 Eligible Services include Holidayys/Holidays Tours LLC travel planning and booking services, which may include:

• 7.1.1 Dubai and UAE travel packages.
• 7.1.2 International holiday packages and tours.
• 7.1.3 Customized itineraries, group travel, honeymoon, and family travel arrangements.
• 7.1.4 Flights and flight tickets, whether standalone or bundled with Holidayys-managed packages.
• 7.1.5 Hotels, ground services, and activity bookings when bundled or sold as part of Holidayys-managed packages.
• 7.1.6 UAE visa services and global visa services (all countries) for travelers seeking outbound or inbound travel.
• 7.1.7 Transfer services, including airport and intercity transfers, where arranged by Holidayys.
• 7.1.8 Travel insurance and related protection products offered through Holidayys or its approved providers.
• 7.1.9 Document assistance and any other travel documentation support provided by Holidayys.
• 7.1.10 Additional services and ancillary travel assistance made available by Holidayys and identified as eligible in Program Policies.

7.2 Eligibility may be subject to a minimum booking value of AED 100 and other conditions published in Program Policies.

7.3 The following are excluded unless expressly stated otherwise in Program Policies: standalone or third-party-only services, net-rate or wholesale products, and bookings canceled or refunded in full.

8.1 Referrers must obtain clear and informed consent from the Referred Contact before submitting any personal data.

8.2 Referrers must not submit the personal data of any individual who has not consented or who has opted out of communications from Holidayys.

8.3 Holidayys collects referral data for the purposes of contact, verification, and fulfillment of the Program and related travel services. Data is processed in accordance with our Privacy Policy and applicable data protection laws.

8.4 Where required by law, Holidayys will obtain additional marketing consent directly from the Referred Contact before sending promotional communications.

9.1 Holidayys may contact the Referred Contact by phone, SMS, WhatsApp, email, or other permitted channels to discuss travel needs and the referral.

9.2 Holidayys will disclose the Referrer's identity only if the Referrer has provided consent for disclosure.

9.3 Referred Contacts may opt out of further communications at any time using the opt-out mechanism provided in the communication or by contacting Holidayys.

9.4 Holidayys will limit communication frequency to what is reasonable and compliant with applicable anti-spam and telemarketing laws.

10.1 Only one Referrer may earn incentives for a Referred Contact. If multiple Referrers submit the same Referred Contact, Holidayys will award Points only to the first Valid Referral received, as determined by timestamp in Holidayys' systems.

10.2 If the Referred Contact is already an existing customer or has an active sales engagement in Holidayys' CRM, the referral will be deemed invalid and no Points will be awarded.

10.3 Holidayys may consolidate duplicates and will notify Referrers of invalid or duplicate submissions where practicable.

11.1 A referral remains valid for a limited period after submission. Unless otherwise stated in Program Policies, a referral expires 30 days after submission (the "Incentive Window") if no Booking is completed.

11.2 A Booking must be completed and confirmed within 30 days of referral submission to be eligible for any booking-closure Points or incentives. Bookings completed after the Incentive Window are not eligible for referral incentives.

11.3 Holidayys may extend or shorten validity periods in Program Policies, subject to notice under Section 18.

12.1 Referrers receive 5 Points for each Valid Referral when the Referred Contact is verified as genuine.

12.2 Additional Points may be awarded when a Booking is closed, in accordance with the Rewards Schedule published in Program Policies or the Travel Circle dashboard.

12.3 The Rewards Schedule sets the available redemption options and the Points value for each option and may be updated from time to time.

12.4 Points are non-cash rewards with no intrinsic monetary value and are non-transferable, non-assignable, and non-refundable.

12.5 Points are subject to a maturity period before becoming available for redemption. The maturity period and any expiration policy will be stated in Program Policies.

12.6 Points may be redeemed only through approved redemption methods offered by Holidayys and may be subject to minimum redemption thresholds and identity verification.

12.7 Holidayys may withhold, reverse, or adjust Points if a Booking is canceled, refunded, reversed, or found to be fraudulent or in violation of these Terms.

13.1 Holidayys reviews referrals for completeness, consent, and validity. The review process may include internal CRM checks and direct contact attempts.

13.2 Holidayys will update referral statuses in the Travel Circle dashboard and, where applicable, notify Referrers of validation and Points awards.

13.3 Holidayys may deny or delay rewards for reasons including, but not limited to, insufficient consent, invalid contact details, duplicate referrals, or suspected fraud.

13.4 Validation and rewards timelines are estimates and may vary based on operational volume and verification requirements.

14.1 Referrers can track referral status in the Travel Circle dashboard.

14.2 Statuses may include: "Submitted - Under Review," "Review Completed," "Attempting to Contact," "Referrer Contacted," "Referred Contact is Valid," "Negotiating," "Contacting," "Booking Closed," and other internal workflow statuses.

14.3 Holidayys will make reasonable efforts to keep status information current but does not guarantee real-time updates.

15.1 Referrers are solely responsible for any tax obligations that may arise from receiving Points or redeeming rewards.

15.2 Holidayys does not provide tax advice. Referrers should consult a qualified tax advisor regarding local tax requirements.

16.1 All Program trademarks, logos, content, and materials are the property of Holidayys or its licensors.

16.2 Referrers may use Travel Circle branding solely for participating in and promoting the Program as permitted by Holidayys and must not alter or misuse any branding.

16.3 Any feedback, testimonials, or content submitted by Referrers may be used by Holidayys for marketing and operational purposes, subject to applicable law and consent requirements.

17.1 Prohibited activities include, without limitation:

• 17.1.1 Submitting fake, incomplete, or misleading referrals.
• 17.1.2 Self-referrals or referrals of immediate household members for the purpose of earning Points, unless expressly permitted in Program Policies.
• 17.1.3 Bulk submissions, spam, or automated referrals.
• 17.1.4 Any attempt to manipulate referral status, Points balances, or redemption processes.
• 17.1.5 Creating multiple accounts or using false identities to participate in the Program.

17.2 Holidayys may suspend or terminate accounts, void Points, and take legal action for fraud or misuse.

18.1 Holidayys may modify, suspend, or terminate the Program, including its rewards, eligibility requirements, or procedures, at any time.

18.2 Material changes will be communicated via the Travel Circle website, dashboard notifications, or email, where feasible.

18.3 Referrals submitted before a Program modification will be honored under the Terms in effect at the time of submission, unless required by law or where fraud or misuse is detected.

19.1 To the maximum extent permitted by law, Holidayys is not liable for any indirect, incidental, special, consequential, or punitive damages arising from participation in the Program.

19.2 Holidayys is not responsible for technical issues, system outages, lost referrals, or delays in processing, verification, or reward delivery.

19.3 Travel services are provided by Holidayys and/or third-party suppliers and are subject to availability, supplier terms, and travel advisories. Holidayys is not liable for acts or omissions of third-party providers.

19.4 Travelers are responsible for passports, visas, health requirements, and compliance with destination entry rules.

19.5 Nothing in these Terms limits any mandatory consumer protection rights that cannot be excluded by law.

20.1 Holidayys processes personal data in compliance with applicable data protection laws, including GDPR where applicable.

20.2 Data may be stored and processed in the UAE and other jurisdictions where Holidayys or its service providers operate. Cross-border transfers will be conducted with appropriate safeguards.

20.3 Personal data is retained only as long as necessary for Program purposes, legal compliance, and dispute resolution.

20.4 Referrers and Referred Contacts may request access, correction, or deletion of personal data, subject to legal and operational requirements. Requests should be submitted using the contact details in Section 25.

20.5 Referrers must treat any non-public Program information, including referral status information, as confidential and may not disclose it without authorization.

21.1 If you have a dispute relating to the Program or Points, you must submit a written complaint to Holidayys within 30 days of the event giving rise to the dispute.

21.2 Holidayys will conduct an internal review and respond within a reasonable timeframe.

21.3 If the dispute is not resolved through internal review, the parties will attempt to resolve the matter through good-faith mediation before initiating arbitration or litigation, unless prohibited by law.

21.4 Any arbitration will be conducted in Dubai, under the rules of the Dubai International Arbitration Centre (DIAC), in English. Judgment on the award may be entered in any court of competent jurisdiction.

22.1 These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai.

22.2 Subject to Section 21, the courts of Dubai, UAE will have exclusive jurisdiction over disputes arising out of or relating to these Terms.

23.1 Holidayys is not liable for any delay or failure to perform its obligations under these Terms due to events beyond its reasonable control, including acts of God, natural disasters, pandemics, governmental actions, war, civil unrest, labor disputes, or failures of telecommunications or internet services.

24.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

25.1 For questions, support, or data requests related to the Program, contact Holidayys at:

26.1 You accept these Terms by checking the acceptance box during registration, submitting a referral, or otherwise participating in the Program.

26.2 Continued participation after any updates constitutes acceptance of the revised Terms.

26.3 Holidayys will maintain version tracking and effective dates for transparency.